FAQs
What hospitals ask first
Short answers for the questions that come up before a demo: specialty, apps, the system you already run, and what happens in an emergency.
What is Phiawell?
Phiawell is a healthcare platform for doctors, clinics and hospitals. It covers the website, appointments, the patient record, OPD and IPD, prescriptions, diagnostics, billing, staff, WhatsApp and care protocols. You own the platform. We run it.
Does it work for our specialty?
Yes. The record is shared. Follow-up is written per department. Twenty-one specialties have ready plans, and any other department can save its own. See specialties.
Do patients or staff install an app?
Patients stay on WhatsApp. Staff work in the browser.
Do we have to replace our current system?
No. If you already run hospital software, Phiawell can own the next step of care: follow-up, missed calls and patient messaging. If you do not, Phiawell can run the hospital, including appointments, billing, IPD and diagnostics.
Do we have to switch on every module?
No. A walkthrough looks at where patients leave the journey. You switch on what closes those gaps, and add more as you grow.
What happens if a patient reports an emergency on WhatsApp?
Phiawell does not give medical advice. Warning symptoms stop the automated messages and alert your staff so a person can respond. Patients are told that chest pain, fainting, severe breathlessness or heavy bleeding needs emergency care.
How do payments and refunds work?
See the Payment Terms and Refund Policy published for Phiawell. Those pages are the only terms we use.
How do I ask for my data to be deleted?
Email contact@phiawell.com with the subject “Data deletion request”. The steps are on the data deletion page.
How is the price set?
There is no public rate card. The demo prices the modules you switch on: the platform, the WhatsApp agent, care protocols, screening, or only the next step beside software you already run.
What does go-live include?
A typical core go-live is 2 to 5 days: the doctors and departments you are opening, the queue or the link beside your current system, and one care protocol your clinicians recognise. Training happens on that morning, in the room or on a call. Further wings join the same record.
What happens to our old records?
The walkthrough decides what moves. If you keep your current hospital software, Phiawell can own follow-up, missed calls and messaging without replacing the bill book. A full move is scoped before anyone starts.
Can more than one branch use it?
Yes. More than one branch can sit on a shared record, each with its own login. The next hospital that wants its own cloud gets a separate deployment. Patients stay in that deployment.
Where does patient data sit, and who sees a chart?
The short version is on How patient data is handled. The published policy is the Privacy Policy. Staff see the chart for their hospital. The WhatsApp agent does not give medical advice.
How do we book a demo?
Use Book Free Demo, email contact@phiawell.com, or WhatsApp +91 6006-018-191. Tell us your role, your city, and whether hospital software is already running.