Care Protocols
Automate post-consultation tracking with WhatsApp messages that collect the readings your doctor asked for, and bring patients back for the review that was advised. The patient taps. A parent or carer can log for a child or an older adult. The trend returns to the chart. The dose stays with the clinician.
The challenge
Wearables are expensive for families. A separate app fails because people forget the login. A review written on a prescription, or in a register, depends on memory. When the desk is busy, a staff member is away, or the patient simply forgets, the visit never happens. Most hospital systems record the visit that occurred. They do not flag the visit that should have.
On WhatsApp
No download. Single-tap answers make a daily check natural for every age group. Doctors set the protocol once — for example, after a knee replacement: a physiotherapy check on day 3, 7 and 21, and a review at week 6. Every enrolled patient gets that plan. Staff see who is due, who is overdue, and who reported a warning sign.
01
Blood glucose, blood pressure, sleep, a wound check, or the schedule after a procedure. Staff start the protocol in one click, after consent is recorded and a responsible clinician is named.
02
An automated message arrives from your clinic. The patient, or their carer, submits with buttons or a short reply. No typing essay. No new password.
03
Readings land on that patient’s profile before the next consultation. Home readings stay home readings. They do not overwrite vitals taken in the room.
The patient leaves with a slip. Nobody checks whether the investigation happened.
They said they would think about it. Without a follow-up, they decide somewhere else.
Day 7, 15 or 30 was written down, not scheduled. They return late, or not at all.
Cardiology, orthopaedics or another specialty inside your own hospital never receives them.
Diabetes, heart and thyroid patients go quiet between visits. Nobody notices for months.
In the OPD rush, a patient calling about the next step cannot get through. Missed calls land in a shared inbox.
Move the sliders to match your hospital. Nothing you enter is stored or sent. This is an illustration, using 26 working days. It counts only the follow-up visit, not the procedures, admissions and referrals that often come with it.
Longitudinal recovery data for the next diagnosis, higher treatment adherence, and follow-up appointments that actually happen.
Health logging inside a familiar chat, without buying a wearable or learning another app.
Return rate, overdue reviews, who replied, and the gaps by doctor and specialty. A daily list for the people who need a call.
Phiawell Care Protocols boosted post-consultation patient return by 38% within 60 days on the product page, with recovery readings and without extra operational overhead. That figure is a product-page claim, not an independent study.
| Rule | What you can rely on |
|---|---|
| Consent | Enrollment records permission to message. Stop, pause and withdrawal halt future sends. |
| Dose | Medicine steps refer to what was already prescribed. A “taken” tap is reported adherence. It is not proof the dose was given, and it is not a new dose. |
| Safety line | Templates say the chat does not diagnose. Chest pain, fainting, severe breathlessness or heavy bleeding means emergency care. Warning words stop the automation and alert your staff. |
| Several plans | More than one plan can run. Conflicting instructions are not merged automatically. The responsible clinician owns the plan. |
| Versions | A published plan is a version. Editing the library does not rewrite patients already enrolled. |
| Your doctors | Standard templates are self-monitoring. Phiawell does not contact patients on its own, and does not replace the visit. |
After a knee replacement, a surgeon can set this. The chat asks only what was written. It does not add a dose or a diagnosis.
The patient taps. Fever, sudden swelling or calf pain stops the automation and alerts staff.
Done or not done comes back to the chart. The exercises stay the ones already given.
Range and what the patient could do. The responsible clinician still owns the plan.
The surgical review is on the book, not only written on the discharge slip.
Forty-plus plans across twenty-one specialties, and any department can save its own. Open the specialty library.
Join healthcare providers running post-consultation monitoring with Phiawell Care Protocols.
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