Healthcare platform
Registration, appointments, OPD and IPD, prescriptions, diagnostics, billing, staff and the patient record — for a solo clinic or a multi-specialty hospital.
Explore the platformHospitals, clinics and every specialty
Scalable digital solutions for modern healthcare
“Designed to let your practice work for you — while you focus on delivering exceptional care.”
Get a fully integrated healthcare platform built around how your doctors already work. You own the platform. We handle the management. One record for the front door, the consultation, the ward, the bill and the follow-up — for any specialty.
50+Clinics and hospitals in India
1,00,000+Patients on the platform
2,00,000Bookings already made
2–5 daysTo a typical core go-live
Any specialtyFits the department you run
Three ways in
One platform. A WhatsApp product. Care that continues after the visit.
Phiawell WhatsApp Agent
Queue tokens, appointment slots, missed-call replies and reminders on the chat patients already use. No app to install. Chosen per doctor.
See Phiawell WhatsApp AgentCare Protocols
After the consultation, the clinician’s plan runs on WhatsApp. The patient taps. The trend returns to the chart. The dose stays with the doctor.
Read Care ProtocolsStart from the practice you actually run
The record is the same. What you switch on first is not.
A doctor on their own
Your website, the day’s queue on WhatsApp, and the chart. Billing can stay where it is until you want it here.
Book this demoA clinic or nursing home
Tokens, missed calls, and the review that was written on the slip. One care protocol for the work you do every week.
See a sample planA multi-specialty hospital
Each department keeps its own morning. Reception sees one queue. A referral inside the building actually arrives.
See go-liveAll in one platform
Don’t just manage the facility. Power it.
The intelligent operating system built to replace fragmented tools. Run the clinical workflow on a platform you own, while we manage the technology. It fits a single consulting room and a hospital with many departments.
- Personal websites for doctors, clinics and hospitals, with booking and a chatbot.
- Every enquiry and appointment in one admin profile.
- The same site as your profile on Google and social media.
The patient journey has a next step. Someone has to own it.
Most software records the visit that already happened. Phiawell also moves the patient to the next one — a test, a procedure, a review, a specialist in your own hospital, or a chronic-care check.
1. ArrivesWalk-in, phone, website or WhatsApp. The enquiry becomes a visit.
2. ConsultedThe doctor sees the history, not a fresh file.
3. InvestigatedAdvised tests stay visible until they are done.
4. TreatedProcedure, surgery, therapy or a prescription, on the same record.
5. DischargedGoing home starts a protocol, not a forgotten slip.
6. ReviewedThe 7, 15 or 30-day visit is booked, not only advised.
7. ReferredA specialist inside your hospital actually receives the patient.
8. ContinuedDiabetes, heart, thyroid and the rest of chronic care stay on a schedule.
The problem
- Patient records scattered or lost
- No structured follow-up, so patients don’t return
- No insight into risk or history
- OPD and IPD turn chaotic in the rush
- Prescriptions take too long, and old ones are hard to find
- Enquiries are missed
- No single website for appointments and questions
The solution
The Phiawell WhatsApp Agent works on the number patients already use, and the record, the risk read and the prescription stay with the clinician.
- WhatsApp messages for tokens, appointments, a live wait and reminders. Nothing for the patient to install.
- The Phiawell WhatsApp Agent books, checks status and cancels in the language the patient wrote. Clinical questions go to your staff.
- Missed calls get an instant WhatsApp reply and an owner in a shared inbox.
- Care Protocols message the patient after the visit and bring the reply back to the chart.
- AI-assisted summaries and prescription writing, approved by the clinician.
- A risk insight on the same record, so prevention sits beside the visit.
- One patient profile, OPD and IPD, and your own website with booking and a chatbot.
Why the desk feels different
10:40, the phone is ringing
A missed call gets a WhatsApp reply and an owner. The patient is not left on a slip.
“How many are ahead of me?”
The agent answers with the token and the wait. The counter stops repeating it.
Day 7 was only written down
The care protocol books the review and brings the patient’s reply back to the chart.
The old file is in another room
Visits, prescriptions, reports and the screening sit on one profile before the doctor calls the next name.
The risk is still preventive
A structured risk read, with a confidence score from how complete the data is, is on the chart while the patient is still in the building.
A patient sends the next patient
Someone who refers another person can be offered care, a discount or an offer. The loop stays inside your own practice.
Risk assessment, on the same chart
Phiawell’s risk assessment models use clinically recognised algorithms, including WHO-based frameworks, to read screening data and produce a structured risk insight.
Vitals, demographics and other screening parameters become a standard risk profile, with a confidence score based on how complete the data is. Clinicians see the risk sooner and can act while the decision is still preventive.
Preventive ScreeningPhiawell is a platform for growth, continuous advancement, and delivering better care than ever before.
Empowering Healthcare by Technology